Due to Studio restrictions no passes will be accepted for the first 14 days following a new release. We will be unable to accept courtesy, employee, EBF, Annual, and Backstage passes during this restricted period. Emergency passes are accepted during this restriction period. If you have addition questions, please check with your local theater before coming to the box office.
Costumes are allowed! However, no costume masks, helmets, face paint, simulated or real weapons will be allowed in the building.
MPAA film ratings will be enforced. Children 17 and under must be accompanied by a parent or and adult guardian (21+). Alexandria and Lake Mary: Children 17 and under must be accompanied by a parent or and adult guardian (21+) for any movie starting after 8:30 PM.
Refunds and exchanges are not permitted. All sales are final. We ask all guests to be mindful of their purchase. Before purchasing your tickets we urge you to confirm the title, time, and location of the movie you wish to see. At the time of your order, we remove the number of tickets you purchase from the theater's inventory, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents us from reselling tickets in the event that you do not attend your chosen showtime.