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Southern Theatres Policies

Pass Policy

Due to Studio restrictions no passes will be accepted for the first 14 days following a new release. We will be unable to accept courtesy, employee, EBF, Annual, and Backstage passes during this restricted period. Emergency passes are accepted during this restriction period. If you have addition questions, please check with your local theater before coming to the box office.

Costume Policy

Costumes are allowed! However, no costume masks, helmets, face paint, simulated or real weapons will be allowed in the building.

Age Policy

Children Under 17 Require an Accompanying Parent or Adult Guardian for R rated features. MPAA film ratings will be enforced. Conroe and Macon Only: Children age 17 and under are not allowed after 6:00 p.m. unless accompanied by an adult.

Refund & Exchange Policy

Refunds and exchanges are not permitted. All sales are final. We ask all guests to be mindful of their purchase. Before purchasing your tickets we urge you to confirm the title, time, and location of the movie you wish to see. At the time of your order, we remove the number of tickets you purchase from the theater's inventory, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents us from reselling tickets in the event that you do not attend your chosen showtime.

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The Grand 16 - Pier Park Theatre

500 S Pier Park Dr
Panama City Beach, FL 32413
850-233-4835
Set as My Theatre

Made-To-Order Pizza

Theater Features

Upcoming Events

Super Saver Tuesdays

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Contact Us

Regular Business Hours

Our Pier Park location is open daily. We open thirty (30) minutes prior to the first showing of the day and will close thirty (30) minutes after the final showing of the day.

Customer Service Hours

  • Weekdays: The customer service department is open Monday through Friday 9am to 4pm, CST. After hours, you can contact your local theatre.
  • Weekends: The customer service department is not open on the weekends. If you have a question or a concern, you will need to contact your local theatre. The hours of operation vary, depending on the location.

Holiday Hours

We are open during most major holidays. You will need to contact the customer service department in order to see if your local theatre is closed for a particular holiday.

  • Major Holidays: Thanksgiving, Christmas, New Year's Day, MLK Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran's Day

Special Event Hours

At times, the customer service department hosts special events. You will need to reach out to a local theater in order to find the hours of operation during the special event.

Contacting Us

  • Phone Number: Customers can reach out to the theatres directly to confirm daily operating hours.
  • Email Contact: When you send an email to the customer service department, you will need to use the customer feedback form [+]. After sending your message, you will receive an automated response within 48 hours.
  • Mail: You have the opportunity to reach out to the customer service department by sending correspondence to the corporate headquarters here: VSS-Southern Theatres, LLC. 935 Gravier Street, Suite 1200, New Orleans, LA 70112.
  • Social Media: Customers have the opportunity to reach out to the customer service department through social media. You will notice that the customer service department attempts to reply to Facebook [+], Twitter [+], messages within 24 hours.