Due to Studio restrictions no passes will be accepted for the first 14 days following a new release. We will be unable to accept courtesy, employee, EBF, Annual, and Backstage passes during this restricted period. Emergency passes are accepted during this restriction period. If you have addition questions, please check with your local theater before coming to the box office.
Costumes are allowed! However, no costume masks, helmets, face paint, simulated or real weapons will be allowed in the building.
MPAA film ratings will be enforced. Children 17 and under must be accompanied by a parent or and adult guardian (21+). Alexandria and Lake Mary: Children 17 and under must be accompanied by a parent or and adult guardian (21+) for any movie starting after 8:30 PM.
Refunds and exchanges are not permitted. All sales are final. We ask all guests to be mindful of their purchase. Before purchasing your tickets we urge you to confirm the title, time, and location of the movie you wish to see. At the time of your order, we remove the number of tickets you purchase from the theater's inventory, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents us from reselling tickets in the event that you do not attend your chosen showtime.
Our Pier Park location is open daily. We open thirty (30) minutes prior to the first showing of the day and will close fifteen (15) minutes after the final showing of the day.
We are open during most major holidays. You will need to contact the customer service department in order to see if your local theatre is closed for a particular holiday.
At times, the customer service department hosts special events. You will need to reach out to a local theater in order to find the hours of operation during the special event.